We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One of my roommates had one of these and my cat loved it. I bought another when I moved out, and yep, she still loves it. The shape seems much more comfortable than the window platforms. The pad will eventually wear out or get torn up, but a piece of blanket material makes an easy replacement. The suction cups are pretty strong and easy to apply, just make sure the window is clean. We did have some trouble with it falling off with a heavy maine coon mix, but for most cats it's great.
I wanted something for my cat that would allow her to have a great view of outside, feel cozy (she likes to be inside things, under covers), and not take up tons of space. This is pretty cool, but she wouldn't use it at first. It took about 2-3 weeks before I saw her in it. Now she uses it a good bit. I wish it came in other colors though. Beige is just kinda blah. The suction cups seem strong. I'm scared of it falling while she is in it, but so far so good. I check it often and it still seems strongly stuck to the window.
This is such a brilliant idea. Our kitten is able to not only get up away from our 2 year old but can also squirrel watch. I sprayed a little catnip on the fabric bedding and he jumped right in. He now goes in all by himself and spends a lot of time in there. Would definitely recommend to anyone with a cat. Very secure and strong.
It took 1 month for the first kitten to start using it. It took 2 months for the second kitten to adopt it. Fortunately they both eventually learned to enjoy it. I am pretty impressed with the suction cups. I’ve only used it on windows that do not get direct sunlight. I’m concerned the direct sun will cause the suction to fail while the kittens are in it and scare them from ever using it again. I’ve had that problem with other devices that use window suction cups. If I put it on a direct sun window and it doesn’t fall I’ll up the stars to 5.
I'm very happy with this product. More important, my cat is happy. After all, she's the one who counts around here. We've had it for about 3 wks. As anyone owned by a cat knows, they can be finicky. Either they will like it, dislike it or, like mine, be cautious and wary at first, but then content. Pros: *1- Suction cups are sturdy and do not slip. I followed another reviewer's advice to clean both the window and cups with alcohol. As with all suction cups I use, I recommend you push on them occasionally to check adherence (especially with temperature changes). Mind you, my cat does not jump into this bed because she is skittish. I have a chair next to it and she steps into it for now. *2- The bed itself is constructed out of a sturdy form covered with a heavy, canvas-like material (almost like a strong dog toy) and it does not hold on to fur. I'll just vacuum occasionally. It is spot-clean only. *3- It is wide (from end to end). If your cat is long or enjoys stretching out, this will be a positive. *4- Easy to move from window to window or, as I plan to do, advance the height at which it's placed as my cat adjusts to it. My windows come down almost to the floor. I have started it very low to let her acclimate to it. Cons: *1- It is made so that the cat is directly against the window (no edge between cat and glass). While this allows for maximum viewing, the window will be cold in the winter unless in strong sunlight and is already hot in the afternoon here. My kitty prefers to get out of it in the heat of the day and return after it cools down. Be aware that if you have it positioned low, dogs and people on the outside may spook your cat. *2- The inner removable pad is flimsy and will hold shedding fur. I won't waste the time to wash. I'll just replace with something more practical (and comfy.) *3- The width from the window to the back of bed is quite narrow. This is not a problem for my tiny girl (5.5 lbs). I've seen pics of larger cats enjoying it but if yours is large and prefers to curl up, this may not be a winner for him/her. ***Important--Measure your windows!!! Make allowance for the edges of the suction cups, which extend past the bed's length. Others have detailed the exact dimensions in question section. It is longer than it appears. Many thanks to another reviewer for pointing this out. ***Please do not use attached to auto window. Your cat could easily be injured, killed or lost during an accident. Not worth the cute factor. I hope this is helpful, as I appreciate the reviews of others and use them to make informed choices. Have a great day!